Alright chaps, has anyone used the online store recently? Does anyone know if they have changed how they work?
As you probably remember earlier this season I had a problem with my new shirts where one turned up with a blood stain on it, and it took about 6 weeks for them to rectify the problem and send a new shirt.
I placed an order, well two orders actually on the 15th / 16th December, for the new training stuff. Nothing has arrived, I’ve contacted the store several times now, and I was told to contact them again in a week, which I have just done. I’ve been given no tracking details, all I have is an email saying my parcels were shipped. It is bloody infuriating and a bloody arduous process, especially when I have spent about £300 and so far I don’t have what I bought, even more so given it looks like at least 3 of the items I have ordered don’t seem to be in stock now. If it is like last year then they didn’t even restock the Winter training gear, to be honest I don’t want a refund, I want what I ordered.
It all feels a bit to me like it isn’t the club doing the online store, and that it is an outside company, does anyone know if this is the case? The last couple of orders I have placed now have really put me off of ordering from our online store again in future, especially the pain of trying to find out where my stuff is, or what is going on with replacing a faulty shirt.
I won’t lie, it is actually winding me up a bit to be honest, as they’ve effectively taken my money and I don’t even know if they have actually sent my orders.