Sevilla Online Store

Alright chaps, has anyone used the online store recently? Does anyone know if they have changed how they work?

As you probably remember earlier this season I had a problem with my new shirts where one turned up with a blood stain on it, and it took about 6 weeks for them to rectify the problem and send a new shirt.

I placed an order, well two orders actually on the 15th / 16th December, for the new training stuff. Nothing has arrived, I’ve contacted the store several times now, and I was told to contact them again in a week, which I have just done. I’ve been given no tracking details, all I have is an email saying my parcels were shipped. It is bloody infuriating and a bloody arduous process, especially when I have spent about £300 and so far I don’t have what I bought, even more so given it looks like at least 3 of the items I have ordered don’t seem to be in stock now. If it is like last year then they didn’t even restock the Winter training gear, to be honest I don’t want a refund, I want what I ordered.

It all feels a bit to me like it isn’t the club doing the online store, and that it is an outside company, does anyone know if this is the case? The last couple of orders I have placed now have really put me off of ordering from our online store again in future, especially the pain of trying to find out where my stuff is, or what is going on with replacing a faulty shirt. :triumph:

I won’t lie, it is actually winding me up a bit to be honest, as they’ve effectively taken my money and I don’t even know if they have actually sent my orders.

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It could also be because of the holiday season, where a lot of online shopping has been done. I know a few different websites i’ve been on warn about delayed delivery times. Not sure about the Sevilla online shop specifically, but my best bet is that it’s taking longer cause of this exact time of the year.

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I know it has been a busy time of year, but apparently the parcels were sent 4 weeks ago. So now I’m worrying they either weren’t sent, or have got lost.

They aren’t really too good with the truth from what I gathered after the Blood stain debacle either. :sweat_smile: Hopefully the bloke I spoke to last week gets back to me in the next day or two.

They used to provide a tracking number when parcels were sent, but since the shop was done up around August time, they don’t seem to provide any courier or tracking info.

mañana mañana

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More bad news for you I’m afraid. Thanks to “Brexit” All goods shipped from Europe to the UK are now from Jan 1st subject to a 20% extra charge for VAT. (payable at the point of sale) This is why loads of companies are refusing to deal with the UK.
Your goods are probably holed up at UK customs , or have been returned to Spain for not having the current vat paid sticker on them.

Some light reading here.

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I had this from Germany. But my parcel should have beat the border before Brexit on the 1st January from Spain. :joy:

It’s a minefield. My wife sells hand made clothing on E bay and buyers from the UK are all moaning about
having to pay 20% on top of the sale price.

The Sevilla on line shop is working ok here, I ordered a shirt a few weeks ago using my free voucher given out for not asking for a season ticket refund and it arrived 3 days later,

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Quick update. So after speaking to the online shop on twitter they said today that the parcels were refused to be forwarded past border control (Brexit) and sitting somewhere.

So I asked them to get them back and try and resend another way. I then spoke to Seur who confirmed they have the parcels at border control and they have been waiting for Sevilla to deal with getting them (along with other parcels back), so if I hadn’t keep chasing my parcel may have just been stuck at border control forever, or well, until they probably destroyed it.

No idea what is going to happen now. I had the same with an order from Bayer Leverkusen which did turn up about a week late. I don’t have such faith in the Sevilla shop though. :confused:

Similar thing happened to me towards Q1 of last year. Set in customs, got returned to Spain and then reshipped. INTL shipping sucks and now with the Brexit it has to be even worse. Sorry you don’t have your winter gear yet to wear in well…the winter.

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